What to do if there’s a problem
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At Shaftesbury Park, we take all concerns and complaints very seriously and will endeavour to resolve all problems as quickly and as amicably as possible.
In the event of an issue, parents are encouraged to contact their child’s class teacher in the first instance. All of our teachers are available before and after school to speak with parents in the playground and will be more than happy to make an appointment to speak with you at greater depth at a mutually convenient time.
If parents are still concerned having met with the class teacher, parents are encouraged to speak to a member of the Senior Leadership Team either at the school gate or to make an appointment by calling the School Office.
Whilst most issues can be resolved in this way. Parents who remain concerned may refer a complaint to the Chair of the Governing Body, Mr James Cousins, the contact details for whom may be obtained from the School Office.
A copy of our complaints policy can be found on our School Policies page here.